Returns & Refund Policy

At AELORION, we stand behind the quality of every product offered on aelorion.quest. This policy outlines the conditions, timeframes, and procedures for returns and refunds to ensure a transparent and professional experience for all customers.

Refund Eligibility

To qualify for a refund, items must:

• Be unused and in original condition
• Include original packaging and documentation
• Be accompanied by proof of purchase
• Be returned within the specified time limit

Return Time Limits

Customers may request a return within 30 calendar days from the delivery date. After 30 days, we are unable to offer a refund or exchange unless required by applicable law.

How to Request a Refund

1. Email our support team with your order number and reason for return.
2. Receive a Return Authorization confirmation from AELORION.
3. Ship the item securely using a trackable service.
4. Once inspected, we will confirm approval and initiate your refund.

Refund Conditions

Approved refunds will be processed to the original payment method within 7–10 business days after inspection. Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

• Items marked as final sale
• Personalized or custom-made products
• Digital downloads or access-based services
• Items returned in damaged or altered condition

Contact AELORION

If you have any questions regarding this Returns & Refund Policy, please contact our support team:

Email: [email protected]
Business Name: AELORION
Response Time: Within 2 business days